Polycom realpresence desktop download for windows how to#
It turns out, those settings only show up if you use their provisioning server and they don’t even set the QoS settings in Windows like I needed.Īfter some brief research on the web, for computers running Windows 7/Server 2008 and up, I found out how to deploy the QoS settings via Group Policy. Long story short, the engineer ended up having to do a remote support session and did indeed acknowledge my AGC issue and gave me an explanation of why I couldn’t see the QoS settings mentioned in the manual. Finally, I got put on the phone with one of their product engineers and they actually addressed my issues. At that point, I got pissed off and demanded to speak to somebody else. Towards the end of our call, he was just trying to get me off the phone basically with an answer of “you’re fucked” to all my questions.
He also said that you can set up QoS in Windows “somewhere in the network settings” (which turned out to be completely erroneous) without giving an ounce of help or direction. At one point, he literally told me “we can’t control Windows” (which brings up the question, “Well why in the fuck did Polycom even make software in the first place then?”) in regards to my AGC issue even after I told him that I had disabled all of the Windows settings that take control of the audio interface. One of which I mentioned in another post (Automatic Gain Control issue) and the other was because I wanted to find out why their user manual showed some QoS settings that my version did not have access to.Īfter waiting on hold for ten minutes, the first tech support person I reached was a little cocky, arrogant, smart ass of a prick who was less than helpful with either of my support requests. Last week, I had to call Polycom support for two issues.
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